Booking inquiry

Terms of ServiceTerms of Service

Article 1 (Purpose)

  1. These Terms set out the rights, obligations and responsibilities of Made in Heaven Agency Co., Ltd. (the "Company") and its users, and other necessary matters, in connection with the use of the website operated by the Company (the "Site") and the services provided through it.

Article 2 (Definitions)

  1. The terms used in these Terms have the following meanings.
    1. "Services" means the artist information, booking inquiry intake, event planning consultation, artist booking recommendations, and event status and news that the Company provides through the Site.
    2. "User" means any person who accesses the Site and uses the Services. No sign-up is required to use the Services.
    3. "Booking inquiry" means a request for consultation that a User sends to the Company through the Site for the purpose of booking an artist for a performance, event, advertisement or the like.
    4. "Content" means all materials posted on the Site by the Company, including text, photos, videos and logos.
  2. Terms not defined in these Terms are interpreted in accordance with applicable laws and general commercial practice.

Article 3 (Posting, effect and amendment of the Terms)

  1. The Company posts these Terms on the Site (via "Terms of Service" in the footer) so that Users can easily read them.
  2. The Company may amend these Terms to the extent that the amendment does not violate applicable laws, such as the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.
  3. When amending these Terms, the Company will announce the effective date and the reasons for the amendment on the Site at least 7 days before the effective date, or at least 30 days before if the amendment is unfavorable to Users.
  4. If a User continues to use the Services after the effective date of the amended Terms, the User is deemed to have agreed to them. A User who does not agree may stop using the Services.

Article 4 (Provision and scope of the Services)

  1. The Company provides the following Services.
    1. Artist information such as profiles and portfolios
    2. Intake of and consultation on booking inquiries
    3. Artist recommendations and comparisons suited to the nature and budget of an event
    4. News such as event status, confirmed bookings and notices
    5. Other services designated by the Company
  2. In principle, the Services are available 24 hours a day, all year round. Consultations and replies to booking inquiries, however, are handled during the Company's business hours.
  3. The Company may temporarily suspend the Services for unavoidable reasons such as maintenance or replacement of equipment, breakdowns or communication failures, and will announce this on the Site in advance where possible.
  4. The Company may change the Services for operational or technical reasons and will announce significant changes on the Site.

Article 5 (Use of the Services and booking inquiries)

  1. Users may submit a booking inquiry through the inquiry form on the Site without any sign-up.
  2. Submitting a booking inquiry is only a request for consultation and does not by itself form a contract with the Company or any artist.
  3. An actual booking is formed only when the Company and the User (or the event organizer) sign a separate written contract. Where that contract differs from these Terms, the contract prevails.
  4. Fees, schedules and other terms of appearance are agreed through consultation according to the circumstances of the artist and their agency, and the Company does not guarantee the appearance of any particular artist.
  5. Users must provide accurate event details and contact information when submitting a booking inquiry, and bear any disadvantage arising from inaccurate information.

Article 6 (Obligations of Users)

  1. Users must not engage in any of the following.
    1. Entering false information in an inquiry or using another person's name or contact details
    2. Collecting information from the Site by automated means (crawling, scraping, etc.) without the Company's consent
    3. Infringing the copyright or other intellectual property rights of the Company or a third party
    4. Defaming the Company, an artist or a third party, or interfering with their business
    5. Uploading malicious code to the Site or disrupting the operation of its systems
    6. Using the Services or Content for commercial purposes without the Company's consent
    7. Any other act that violates applicable laws, public order or good morals
  2. Users must comply with applicable laws, these Terms and any usage guidance announced on the Site.

Article 7 (Obligations of the Company)

  1. The Company does not engage in acts prohibited by applicable laws or these Terms and strives to provide the Services reliably.
  2. To protect Users' personal information, the Company establishes, discloses and complies with a Privacy Policy.
  3. If an opinion or complaint raised by a User is found to be justified, the Company handles it without delay and informs the User of the result or schedule.

Article 8 (Copyright and intellectual property)

  1. Copyright and other intellectual property rights in the Content on the Site, including artist photos, videos, introductions and logos, belong to the Company or the rightful owners.
  2. Users must not use Content for commercial purposes by copying, transmitting, distributing, broadcasting or otherwise, or allow third parties to do so, without the prior consent of the Company or the rights holder.

Article 9 (Management of posts and inquiries)

  1. The Company may delete, or restrict the handling of, an inquiry or post sent by a User without prior notice if it falls under any of the following.
    1. Content that slanders or defames the Company, an artist or a third party
    2. Illegal information or content related to crime
    3. Content that infringes the copyright, portrait rights or other rights of others
    4. False information, advertising or spam
    5. Any other content that violates applicable laws

Article 10 (Restriction of use)

  1. If a User breaches the obligations under these Terms or interferes with the normal operation of the Services, the Company may restrict that User's use of the Services, including the intake of booking inquiries.

Article 11 (Protection of personal information)

  1. The Company collects only the minimum personal information needed to handle booking inquiries and protects it in accordance with applicable laws.
  2. Details such as the items collected, purposes of use and retention periods are governed by the Company's Privacy Policy.

Article 12 (Fees)

  1. The Site and the Services are free of charge.
  2. Artist fees, booking charges, commissions and the like are not paid on the Site; they are governed by the individual booking contract under Article 5(3).

Article 13 (Compensation for damages)

  1. If the Company or a User causes damage to the other by breaching these Terms, the breaching party compensates for the damage in accordance with applicable laws.
  2. The Company is not liable for damages in connection with the use of the free Services unless the damage results from the Company's intent or gross negligence.

Article 14 (Disclaimer)

  1. The Company is not liable if it cannot provide the Services due to force majeure, such as natural disasters, war, power outages or communication failures.
  2. The Company is not liable for any disruption in the use of the Services caused by reasons attributable to the User.
  3. Artist information, event status and similar information on the Site are provided free of charge for reference. While the Company strives to keep them accurate and up to date, it is not responsible for decisions Users make based on them. Actual terms of appearance are finalized in the individual contract.
  4. The Company is not responsible for the content of external sites linked from the Site (such as the head office site or social media) or for any dealings made there.

Article 15 (Dispute resolution)

  1. The Company and Users will consult in good faith to resolve amicably any dispute arising in connection with the Services.
  2. Users may submit opinions or complaints through the inquiry form on the Site or the contact details in the company information below.

Article 16 (Governing law and jurisdiction)

  1. These Terms and the use of the Services are governed by the laws of the Republic of Korea.
  2. Any lawsuit concerning a dispute not resolved by consultation is subject to the jurisdiction of the court having jurisdiction over the Company's location under the Civil Procedure Act of Korea.

Article 17 (Miscellaneous)

  1. Matters not set out in these Terms and the interpretation of these Terms are governed by applicable laws and general commercial practice.

Company information

Company
Made in Heaven Agency Co., Ltd.
Representative
Seongmin Yoon
Address
서울시 강남구 역삼동 831-11, 루카831
Business Reg. No.
230-87-00844
Pop Culture & Arts Planning Reg. No.
제2025-135호
Main phone
010-3441-3947
E-mail
madeinheaven.kor@gmail.com

Addendum

These Terms take effect on October 30, 2026.

Effective date
Version
v1.0
Revision history
v1.0 Established